Bonus Terms and Conditions

These bonus terms apply to every promotional offer we make available on this site, including welcome offers, deposit bonuses, free spins, cashback, tournament prizes and loyalty rewards.

They form part of our general terms and conditions. Most promotions also carry their own terms, shown with the offer itself or in the promotions area of your account. Where a term attached to a specific offer differs from something on this page, the offer term applies.

We hold a gaming licence for the games and promotions offered here, and we verify the identity and age of every account holder. You must be 18 or over to open an account, claim a bonus or take part in a promotion.

By claiming an offer you confirm the following.

• The offer is shown as available to your account and in the currency your account is held in.
• You meet the eligibility conditions set out in the offer, such as being a new customer or having made a qualifying deposit.
• You accept the wagering requirement, the time limit and any stake cap that the offer sets out.
• You will play in a normal way, and not in a pattern designed only to clear a wagering requirement.

We may update this page when a promotion type changes or when a legal or licensing requirement calls for it. The version published here is the one that applies.

Who can claim

Promotions are open to registered account holders who are logged in and whose account is in good standing. A welcome offer may be claimed once only per person, household, address, shared device, network connection or payment method. Some offers are limited to selected accounts; if an offer is not shown in your account, it is not available to you.

How to claim

1. Go through the terms shown with the offer, including the wagering requirement, the eligible games and the time limit.
2. Opt in where the offer asks you to, using the button shown with the promotion or the code shown in the cashier.
3. Make a qualifying deposit if one is required, using a payment method registered in your own name.
4. Look at your balance: bonus funds and free spins are held separately from your cash funds once the offer is active.

If a code is needed and it is not entered before you deposit, we may be unable to add the bonus afterwards. If a credit looks wrong, contact us before you start playing and we will look into it.

One promotion at a time

Unless an offer states otherwise, you may hold one active bonus at a time. A further bonus claimed while another is still being wagered is queued and released once the first one is completed, cancelled or expired. Free spin awards follow the same order.

A wagering requirement is the total amount you need to stake before money produced by a bonus can be withdrawn. The size of the requirement, the amount it is calculated from and the games that count towards it are set out in each offer and repeated in your promotions area.

• Game types count at different rates. Slots usually count in full, while table games, live dealer games and video poker count at a lower rate or not at all. Excluded titles are listed with the offer.
• Stakes above the maximum stake while wagering, and stakes on excluded games, may not count towards the requirement.
• Low-risk play, such as covering most outcomes of a round or staking near-equal amounts on opposing outcomes, does not count.
• Where your balance holds both cash and bonus funds, stakes are taken in the order shown in the cashier.
• Free spin winnings are credited as bonus funds and carry the wagering requirement stated in the offer.

Every promotion runs for a set period, stated in the offer. When that period ends, unused bonus funds, unused free spins and any winnings still tied to an open wagering requirement are removed from your account. Your cash funds are not affected.

You can cancel an active bonus from your promotions area or by asking our support team. Cancelling removes the bonus funds and anything won with them, and frees your cash funds for normal play or withdrawal.

Withdrawals are returned to the payment method used for your deposit wherever possible, and are subject to the identity and source of funds checks described in our general terms. Those checks are completed before any payment that includes bonus winnings.

Promotions are offered for normal, individual play. We monitor accounts and staking patterns, and we may withhold or remove a bonus, void winnings produced by bonus funds, or close an account where we reasonably believe an offer has been misused. The following are examples of misuse.

• You hold or use more than one account, or claim an offer across accounts linked by name, address, device, network or payment method.
• You claim a new-customer offer when you or a member of your household has held an account with us before.
• You act together with other players to claim the same offer, or to clear a wagering requirement between you.
• You stake in a way that carries little or no real risk, or use bonus funds only to build a balance for withdrawal.
• You use software, automation or a fault in a game to affect a result or the progress of a wagering requirement.
• You give registration details that do not match the documents supplied for verification.

Where we act on any of the above, we tell you what has happened and why. Your own deposited funds remain yours unless we are prevented from returning them by law or by a condition of our licence. If you disagree with a decision, our complaints process applies and the matter is looked into by someone not involved in the original outcome.

A promotion should never be a reason to spend more than you planned. Our site is for players aged 18 or over, and we take part in the self-exclusion scheme GamStop.

• Set a deposit limit, a loss limit or a session reminder in the safer gambling settings of your account; a reduction takes effect straight away.
• Take a short time-out when you want a break, or self-exclude for a longer fixed period.
• Switch off promotional messages in your marketing preferences at any time; you will still receive e-mails about your account.
• Free, confidential help is available from GambleAware, GamCare and the National Gambling Helpline, and registering with GamStop blocks your access to participating online gambling sites.

If anything here is unclear, or you want to check how a wagering requirement applies to your balance, our support team is available through the live chat on this site or by e-mail at support@casinoluckytwice.co.uk. Please include your account username when you write to us, and never your password.