About Us

Lucky Twice Casino is an online casino for players in the United Kingdom. Our lobby brings together slots, live dealer tables and jackpot games supplied by established studios, and everything runs in your browser on desktop and mobile without a separate download.

We run one brand with one account, one cashier and one set of rules. Whether you play a few spins on a slot or sit down at a live table, the same terms, the same payment methods and the same support team apply.

• Slots - three-reel classics, video slots and themed series built by the studios we work with.
• Live tables - roulette, blackjack and other table games hosted by dealers in real time.
• Jackpots - pooled and in-game jackpot titles, with the current prize levels shown on the game itself.
• Instant and table games - card, dice and wheel games you play at your own pace.

Fair play

Every game in our lobby comes from the studio that builds, tests and certifies the random number generator behind it. We do not change how a game pays. The return-to-player figure and the full rules sit in each title's own information panel, so you can look at them before you stake anything.

Payouts without the runaround

Once an account is verified, we aim to process withdrawals without delay. Processing times and any minimum or maximum amounts are shown in the cashier, because they follow the payment method you choose. Anything still pending appears in your account history, so you can see where a payment has reached.

Safer gambling and 18+

Gambling should stay something you pay for out of money you can afford to lose. Our site is for adults aged 18 or over only, and the tools in your account let you set deposit limits, take a time-out or self-exclude at any point. We would rather you used them early than late.

Account verification

We hold a gaming licence and verify the identity and age of every player. That means asking for proof of identity, address and payment ownership in the form set out in the cashier. Sending the documents when you open your account, rather than when you first withdraw, is the quickest route through the check.

Secure payments

Payments move through encrypted connections, and player funds are kept separately from the money we use to run the business. We never ask for your full card details or your password by e-mail or in chat, and we only pay out to an account held in your own name.

Support whenever you play

Our support team is available around the clock by live chat on the site and by e-mail at support@casinoluckytwice.co.uk. Quote the e-mail address on your account so we can find you without a long back-and-forth.

Tell us first. Complaints come to the support team, who will look into what happened and give you a written answer. If we cannot agree, our terms explain how to take the matter to the alternative dispute resolution service we use, at no cost to you.