Terms & Conditions

These terms and conditions form the agreement between you and Lucky Twice Casino. By registering an account, adding funds or placing a stake, you confirm that you have read them, that you understand them and that you agree to be bound by them. If you do not accept them, please do not use the site.

They apply together with our other published policies, including our privacy and cookie policies, the rules of each individual game and the terms of any promotion you take part in. Where the terms of a single promotion say something different, those terms apply to that offer only and these terms cover everything else.

We may change these terms from time to time, for example when we add new products, change our payment arrangements or update the way we handle account checks. Where a change materially affects your rights, we will tell you before it takes effect, by e-mail or by a notice shown when you next sign in. If you continue to use your account after that point, you accept the updated version. The text published on this page is always the version in force.

Your account is personal to you. You open it in your own name, you use it for your own play, and you are responsible for everything that happens on it.

Age and location

• You must be 18 or over. Gambling by anyone under 18 is an offence, and we close any account we find to be held by a person under that age.
• You must be resident in the United Kingdom and able to use our services lawfully from the place where you are when you play.
• We may ask for proof of your age or your location at any time, and we may restrict access to your account while we are not satisfied on either point.

One account per person

You may hold one account only. If we find that you hold more than one, we may close the duplicates, remove any bonus funds and winnings linked to them and return the remaining deposited balance to you.

Accurate registration details

The name, date of birth, address, e-mail address and payment details you give us must be true, complete and kept up to date. Please update them in your account, or tell us, as soon as anything changes. Payments can be delayed or declined where the details on your account do not match your documents or your payment method.

Keeping your login safe

• Keep your username, password and any security codes to yourself and do not let anyone else use your account.
• Tell us straight away through live chat or at support@casinoluckytwice.co.uk if you think someone else knows your login details.
• Where someone plays on your account because your details were not kept secure, the stakes placed and the results stand.

We hold a gaming licence and we are required to confirm who our players are. We verify your identity, age and address before your first withdrawal, and we may repeat those checks at any later point.

• Photographic identification showing your name and date of birth.
• A recent document confirming the address held on your account.
• Proof that the payment method used on your account belongs to you.

Where we are required to do so, we also carry out source-of-funds checks and may ask how the money you are depositing was obtained. We may hold a withdrawal, limit play or suspend an account while any of these checks are outstanding. If the documents we ask for are not provided, we may be unable to release a balance to you.

Paying money in

You can deposit using the methods shown in the cashier, which may change over time. Funds must come from a payment account in your own name. Minimum and maximum amounts, and any processing times, are the ones displayed in the cashier when you make the payment. We do not lend you money or offer credit for gambling.

Taking money out

Where it is possible, we return funds to the same method you used to deposit. If that method cannot receive payments, we will agree a suitable alternative in your name with you. Withdrawals are released once any outstanding checks are complete and any wagering attached to a bonus has been met. The limits that apply to each method are shown in the cashier.

Bonuses and offers

• Every offer carries its own terms, and you accept them when you claim it.
• Bonus funds and winnings from them usually have a wagering requirement that must be met before they can be withdrawn.
• A maximum stake often applies while wagering is running, and some games contribute less than others or not at all.
• Bonuses, free spins and any winnings still tied to them expire after the period stated in the offer.
• Where we see play designed only to extract value from an offer, such as linked accounts, low-risk betting patterns or stakes placed above the stated maximum, we may remove the bonus and any winnings from it and withdraw access to future promotions.

Gambling should stay affordable and under your control. Your account settings let you set deposit and loss limits, set reminders about time spent playing, take a short time-out or self-exclude for a longer fixed period. A self-exclusion cannot be lifted early, and we close the account to new play for its full length. GamStop allows you to self-exclude from all licensed online operators in Great Britain at once. Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline.

When an account is closed or suspended

1. At your request. Ask us through live chat or by e-mail and we will close the account and return any withdrawable balance to you.
2. After a long period without use. Where an account stays dormant, we may close it and contact you about the balance held on it.
3. Where these terms are breached. This includes false details, duplicate accounts, under-age play, abuse of promotions or using the site for unlawful purposes. We may suspend an account while we look into the matter.

If an account is closed, we return the funds you are entitled to keep, subject to any checks we must finish first and to our legal obligations.

If something goes wrong

Please contact us first through live chat or at support@casinoluckytwice.co.uk, with your username and a short description of what happened. We acknowledge complaints promptly, look into them and reply within a reasonable time, keeping you informed if we need longer. If you remain unhappy with our final answer, you can refer the matter free of charge to an independent dispute resolution service, and we will give you its details when we send that answer.

Our liability

We provide the site with reasonable care and skill, but we cannot promise it will always be available or free of faults. We are not responsible for losses caused by matters outside our reasonable control, such as connection failures or interruptions to a third-party service. Where a game, display or payment is clearly affected by an error, the affected stakes and results are void and stakes are returned. Nothing in these terms limits any liability that cannot lawfully be limited, including your rights as a consumer.

Governing law

These terms are governed by the laws of England and Wales. If part of them is found to be unenforceable, the rest continues to apply.